How to set a user to inactive
This article will go through how to make users inactive. Making users Inactive is required if a user leaves the company under any circumstance and you want to remove access to the system. Making users inactive allows the company to keep a record of the agent and their work including policies and call recordings. An administrator account is required in order to make this change.
In OneLink click on your name on the top right and click on "Change User"
Use the filters on the right hand side to look up the user and click "search"
After finding the user click "Change"
This will take you to the user's profile, click on the "settings" tab and click "No" under Active
Click "Update" on the bottom right to Save this change.