"Unknown or Disabled User" Error Message
This article will explain the "unknown or disabled error message" for WebMail.
What does it mean?
Typically this message means that the email address and or password is spelled incorrectly or is incorrect.
This can mean that the account is disabled however this is less likely.
How do I solve this?
Ensure you are using the correct password. Check your saved passwords and try to remember if you've updated it recently.
*Please Note: Password Recovery needs to be set up before you can use it. If you are unable to log on, you can attempt to reset your password using password recovery.
How to use password recovery on WebMail
After a few failed attempts and if unable to use password recovery contact your company to request a password reset.