Adding Predictive Dialer to a Call Campaign
An administrator account is needed in order to make this change. If you are not an administrator in OneLink please reach out to your manager or OneLink administrator. Always check with your OneLink Administrator before making changes to the OneLink account.
*Please Note: Predictive Dialer needs to be set up before adding it to a call campaign, please see the article below for more information
How do I set up Predictive Dialer?
Click on the "Utilities" tab and click on "Company Set Up"
Click on the Pencil Icon to edit
Click on "Lead System Set Up" then click on "Edit Call Campaigns"
Click on the Pencil Icon next to the campaign you would like to edit
Next to "Mode" Check "Predictive Dialer"
*Please Note: Having only predictive dialer checked will make this campaign predictive dialer only. To have both predictive and power dialer check both boxes
Scroll down to the "Number of Consecutive Calls" option and make a selection between 1 and 4
Next to the "Caller ID Method" click on the dropdown and select ""Agent Profile"
Click on "Submit" on the bottom of the screen to save your changes