In the event that further information is needed for troubleshooting call difficulties, it is important to have further information on why a call did not function as intended. Below are steps on how to send call information to support.
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With Bria open, navigate to the task bar for Bria.
On Windows, this should be in the same window as Bria.
On MacOs, this should be in the Menu Bar at the top of your screen.
- In that previously mentioned area, click on the "Help" Drop down menu.
- Next, there should be an option called "Troubleshooting". Click on that and it should open another Bria window.
- In this window, there should be a tab called "Support". Open that next, and before the call is started be sure to click on "Start Packet Capture". As soon as the call is completed be sure to click "Stop Packet Capture", to ensure that only the information that is needed is provided.
- After completing the capture it should give you the option to have it sent off to support. Make sure that it is sent out.
If your client does not show these options or you have any further difficulty, contact support@intruity.com and we will be happy to guide you.