You have two options for transfer:
• Call First: you talk to the target (the person you are transferring the call to) before transferring a call.
• Transfer now: you transfer the call without speaking to the target. If the target does not answer the call, the call will come back to you.
Attended transfer
Transfer the call to the target after speaking to the target.
1. Click 
Transfer this call (Windows) or Transfer (Mac) at the bottom of the call panel. The call is put on hold.
2. Type the name or number of the target, use the redial drop-down menu, or drag the target’s contact into the Enter name or number field.
3. Click Call First if it is your default or click the drop-down arrow beside Transfer Now and click Call First.
Bria Enterprise phones the target. When the target answers, Transfer Now is enabled
4. Speak to the target. If the target wants to take the call, click Transfer Now (Windows) or Transfer now (Mac). If the target does not want to take the call, click the X at the bottom of the call panel.
